Suitable for individuals who currently work as, or are aspiring for a career as:
You will learn the essential skills and knowledge to pass your exams, and earn the certificates required to embark on a career in this field.
Exam Pass Guarantee to give you peace of mind to succeed
Our virtual classroom training has provided high pass rates, which has made us confident to offer an Exam Pass Guarantee. Have peace of mind, knowing we’ll support you until you are certified.
With our Exam Pass Guarantee, if you do not pass the exam after attending our training course, you can attend the same training again for free.
All we ask is that you:
Please note: Students retaking the course must use any materials or books distributed to them in their original course session. Failure to provide these materials will result in the student being charged for replacement(s).
*Exam Pass Guarantee does not include the resit exam; this would be an additional cost.
Once you have successfully completed your training and passed your CSI exam, you will be able to apply for job roles in the IT Service sector, including:
We have developed an expert team over the last 10 years since our inception. In that time, we have trained over 600,000 delegates globally, which has helped offer the highest quality training, and we have earned a 5-star rating on Trustpilot, from over 10,000 students.
By refining our processes, partner relationships, and course materials, we can offer high-quality training solutions for our delegates.
In addition you will also benefit from:
Continual Service Improvement training includes guidance on the technology and tools used to support related activities and review how to evaluate risks and critical success factors.
CSI offers best practice, which enables businesses and projects to adapt and meet the changing requirements of end users, while simultaneously improving efficiencies and ROI for organisations.
This ITIL CSI qualification covers the necessary learning to pass your exam, and teach you how to align IT services to the changing needs of a business, by identifying and implementing improvements to IT services which support the business process.
You will review improvement activities and gain the competencies in the follow areas:
Introduction to continual service improvement
Continual service improvement principles
Continual service improvement process
Continual service improvement methods and techniques
Organising for continual service improvement
Implementing continual service improvement
Challenges, critical success factors and risks
Exam Format – Multiple-choice.
Duration – 90-mins.
Pass mark – 28/40 (70%).
The Media Centre,
Our Student Support lines are available Mon-Fri 9am to 6pm (GMT).
Our offices are closed at weekends and an UK public holidays.