ITIL® Intermediate Level - Planning, Protection & Optimisation (PPO) Exam
In the current digital age, it’s essential for a business to have an IT service framework that not only meets the requirements of service user and the business demands, but also performs at an optimum level as much as possible.
ITIL® Intermediate Level - Planning, Protection & Optimisation (PPO) Training & Exam Package
Build a flexible IT service framework that helps meet user and institutional demands using the ITIL® Intermediate PPO disciplines.
ITIL® Intermediate Level - Release, Control & Validation (RCV) Exam
Expand your organisation’s IT practices with the ITIL® framework that can help to ensure your business performs up to scratch every day. This ITIL® exam, which is part of the ITIL® Intermediate Level repertoire, covers the practices of release, ...
ITIL® Intermediate Level - Release, Control & Validation (RCV) Training & Exam Package
The ITIL® Intermediate RCV course is part of the wider ITIL® framework used for codifying and improving IT service delivery systems.
ITIL® Intermediate Level - Service Capability Modules OSA, PPO, RCV, SOA Training & Exam Package
The program is targeted at IT Professionals, Business Managers and Business Process Owners.
It is particularly suited to operational staff involved in Demand Management,
ITIL® Intermediate Level - Service Design (SD) Exam
Found within the Service Lifecycle selection of modules, Service Design is a core module for anyone wishing to delve into the architecture of IT services and processes, and how they are designed to ensure an organisation’s needs are fully met.
ITIL® Intermediate Level - Service Design (SD) Training & Exam Package
Delivering definitive proof of ability in service design and delivery, the ITIL® Intermediate SD course is an essential element of the ITIL® Intermediate qualification. The ITIL® Intermediate SD course is specifically designed to help IT professio...
ITIL® Intermediate Level - Service Lifecycle Modules SS, SD, ST, SO, CSI Training & Exam Package
All the modules within the Service Lifecycle category are suitable for those intending to focus on the process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.
ITIL® Intermediate Level - Service Offerings & Agreements (SOA) Exam
As with all of the ITIL® Intermediate Level modules that can be found within both the Lifecycle and Capability work streams, the Service Offerings and Agreements (SOA) module is an essential piece of training for anyone needing to an in-depth look i...
ITIL® Intermediate Level - Service Offerings & Agreements (SOA) Training & Exam Package
Formalise IT service offerings and ensure that key stakeholders know what to expect by implementing ITIL® Service Offerings and Agreements. The ITIL® Intermediate SOA course is essential for IT service managers who need to consistently raise custom...
ITIL® Intermediate Level - Service Operation (SO) Exam
Delve into the ITIL® Service Lifecycle learning pathway and sink your teeth into nine units that focus on service operation (SO) and how it can benefit a business or organisation and its productivity levels.
ITIL® Intermediate Level - Service Operation (SO) Training & Exam Package
Discover how the ITIL® framework can improve IT service operations for all stakeholders with the ITIL® Intermediate SO course. Focusing solely on the service operations element of the ITIL® library, this course gives students an in-depth understan...